Terms of Service

Effective date: October 13, 2026

1. Agreement

These Terms of Service (“Terms”) apply to your use of www.mrfix.us and to appliance repair, maintenance and installation services provided by Mr Fix Indy (“Mr Fix Indy,” “we,” “us” or “our”). By using our website, submitting a service request or approving work, you agree to these Terms.

2. Our services

We provide diagnosis, repair, maintenance, installation and haul-away services for household appliances in our service area around Indianapolis, Indiana. We do not service appliances that are still covered by a manufacturer's warranty; please contact the manufacturer first. We may decline any request at our discretion, including requests outside our service area.

3. Booking and arrival windows

Requests submitted through our website, assistant or phone are not confirmed appointments until we confirm them by text message or phone. Appointments are scheduled in arrival windows of 8am–12pm, 10am–2pm, 12pm–4pm, 2pm–6pm or 4pm–8pm. The technician will call before arriving. Arrival times may change because of traffic, weather, prior jobs or other circumstances outside our control. To reschedule or cancel, please call (317) 526-5296 as early as possible. There is no fee for canceling or rescheduling before the technician arrives.

4. Service call and diagnosis

A service call fee of $115 applies to each visit and covers the technician's trip and diagnosis. There is no charge for the service call with a completed repair: you pay only the approved repair price, including when the repair is completed on a follow-up visit. If you decline the repair, the $115 service call fee is due at the end of the visit.

5. Estimates and approval

After diagnosis, the technician will provide the repair price before any repair work begins. No repair work is performed without your approval. If additional problems are found during the repair, we will explain them and obtain your approval before performing additional work. Prices shown on our website or provided by our assistant are general information; the written or verbal estimate provided by your technician controls.

6. Parts and follow-up visits

Some repairs require parts that must be ordered. Part availability and delivery times are set by suppliers and manufacturers and are not guaranteed. We will contact you to schedule the follow-up visit when the parts arrive. Replaced parts may be disposed of unless you ask to keep them before the repair begins.

7. Maintenance

Maintenance service is priced at $299 per appliance (refrigerator, washer or dryer). Maintenance includes the inspection and service steps the technician determines are appropriate for your appliance. Maintenance does not include parts or repairs, which are quoted separately and performed only with your approval.

8. Payment

For some jobs, such as repairs that require ordering parts, we may require a deposit before parts are ordered or work begins. The technician will tell you the deposit amount before you approve the work, and the deposit is applied to your final invoice. The remaining balance is due when the work is completed. We accept all major payment methods, including credit and debit cards, cash, check, Zelle, Apple Pay, Google Pay and Venmo. Returned checks or reversed payments may be subject to applicable fees.

9. Warranty

Warranty coverage depends on the repair performed. Your technician will explain the warranty terms, if any, before you approve the work. Warranties do not cover damage caused by misuse, accidents, power surges, water damage, pests, improper installation by others, or repairs or modifications made by anyone other than Mr Fix Indy.

10. Your responsibilities

• An adult aged 18 or older must be present during the visit and authorize the work.
• Provide safe, clear access to the appliance and to water, gas and electrical shut-offs.
• Keep children and pets away from the work area.
• Tell us about known hazards, prior repairs or damage before work begins.
• If you smell gas, leave the home immediately and call your gas utility or 911 before calling us.

11. Existing conditions

Appliances, cabinets, flooring, plumbing, gas lines and electrical systems may have existing wear, damage or code issues. We are not responsible for pre-existing conditions or for damage that results from them, including damage that occurs when an appliance must be moved to be serviced. Servicing built-in appliances, or moving built-in or heavy appliances to reach them, requires additional labor and is charged separately. This charge is included in the repair price you approve before work begins.

12. Website, assistant and information

Information on our website and answers from our online assistant are provided for general information only and are not a diagnosis or a guarantee of price, availability or outcome. Troubleshooting suggestions are limited to simple safe checks. Do not open an appliance, or work on gas, electrical or refrigerant systems yourself.

13. Text messages

By submitting a service request, you agree to receive text messages about your request and appointment as described in our Privacy Policy. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help, or call (317) 526-5296.

14. Limitation of liability

To the fullest extent permitted by law, Mr Fix Indy is not liable for indirect, incidental, special or consequential damages, including food spoilage, loss of use, or lost time or income, arising from an appliance failure or from our services. Our total liability for any claim related to a service visit is limited to the amount you paid for that visit. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Trademarks

Brand names and logos shown on our website belong to their respective owners and are used only to identify the appliances we service. Mr Fix Indy is an independent service company and is not affiliated with, authorized by, or endorsed by those manufacturers.

16. Governing law

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Indiana, unless applicable law requires otherwise.

17. Changes to these Terms

We may update these Terms from time to time. The effective date at the top of this page shows when they were last revised. The Terms in effect on the date of your service visit apply to that visit.

18. Contact us

Mr Fix Indy
Phone: (317) 526-5296
Website: www.mrfix.us
Hours: daily, 8am–8pm